FREQUENTLY ASKED QUESTIONS
Do you offer a warranty?
- We gladly offer a limited warranty on our synthetic
turf to give the customer long-term, worry-free, enjoyment.
Are your products safe for children?
- All Act Global artificial turf systems are fully
tested for lead and other heavy metals. The non-toxic polyethylene
fibers are soft, resilient and highly UV stable to maintain appearance
and durability through years of enjoyment for children.
Do you have synthetic pet turf?
- Yes! Pets love Xtreme
Lawn pet turf. With artificial dog turf, brown, dead grass and
digging holes are a thing of the past. Our artificial turf features
a highly perforated backing for maximum drainage of liquids without
absorption. Synthetic dog turf is non-toxic, hypoallergenic, and helps
deter ticks, fleas and wildlife. Pet turf can be used in yards, pet
runs, doggy daycares, pet grooming facilities and more.
How popular is synthetic grass for landscape and
- The fastest growing segment of the synthetic
turf market is for landscaping,
golf and other recreational use. Over 35 million square feet of synthetic
grass for landscape and recreation was installed in 2012.
What types of applications can use artificial landscape
- Artificial turf or fake grass can be used for
lawns, parks, commercial buildings, patios, golf courses, pet parks,
playgrounds, indoors, rooftops, home putting greens, event spaces,
highway medians, airports and many more! Thousands of homeowners,
businesses, municipalities, parks and tourist attractions seek synthetic
grass to provide a lush, attractive, low
maintenance landscape solution that saves millions of gallons
of water each year.
Is Act Global a USA based synthetic turf manufacturer?
- Yes, Act Global is a USA based
synthetic turf manufacturer. Our manufacturing facility is located
in Calhoun, Georgia, as well as sales offices in Austin, Texas and
Phoenix, Arizona. We also have facilities in the Netherlands and Asia
to support our international markets.
How many artificial turf manufacturers exist in the
- There are less than ten synthetic turf manufacturers
in the USA. Many synthetic turf products are distributed in the USA
and marketed as American made products, but are actually made elsewhere.
Ask for proof of manufacturing origin when purchasing artificial turf.
How do I choose the right artificial turf?
grass comes in many varieties, colors, heights and densities,
and a reputable manufacturer or installer will help determine the
best solution. A higher foot traffic area, such as a backyard, will
require a denser, more durable product than an area with very little
foot traffic. A playground or pet area may require a shorter pile
height and less infill.
What does Face Weight indicate?
- Face weight indicates how many ounce of yarn
are stitched into the artificial turf backing per square yard. Most products have a total face weight of between 40 to 80 ounces
per square yard. Lower face weights are for low foot traffic areas
such as front yards. A higher face weight indicates a more durable,
plush and high-end products. It can withstand heavy foot traffic.
Some vendors or distributors will embellish face weight statistics,
such as adding the weight of the yarn and backing together, to entice
buyers. Ask sellers to verify their face weight through independent
third party testing or documentation to ensure you are not buying
an inferior product at an inflated price.
What is Pile Height?
- Pile Height is simply the length of the longest
artificial turf blades. The pile height will vary depending on the
region of the world, the intended use and the needs of the customer.
What is the Primary Backing?
- The primary backing is a fabric material in which
the yarn is tufted through in the manufacturing process. It helps
provide dimensional stability for the synthetic grass system. The
STC recommends a dual primary backing weight of at least 7 oz. per
What is the Secondary Backing (coating)?
- The secondary backing is a coating on the back
of the synthetic grass to lock the fibers in place (tuft bind). Several
different coating materials are used, including Polyurethane (PU),
Hot Melt Polyolefin (HMP) and Latex.
Knitted or woven turf has no secondary backing; instead the turf fibers
are interlocked into a woven backing system for excellent fiber pile
Do you have testing documents to verify your artificial
- Yes, Act Global artificial turf products have
been tested and
verified by third party independent testing institutes to verify
properties for tuft bind, denier, grab tear, breaking strength, dimensional stability, Lisport durability, melt point,
UV stability and many more.
Can I install synthetic turf myself?
- Installing synthetic grass can vary depending
on the application and use. Please refer to our
Installation Page for information regarding installing artificial
lawns or synthetic turf.
Do I need infill for synthetic grass installations?
- We recommend that silica sand be used in our
landscape turf installations. The sand granules are larger and less susceptible
to clumping than common masonry or playground sand. Rubber infill
is not necessary.
How do I maintain my artificial turf?
- Properly maintaining your synthetic turf sports field or artificial landscape is crucial to its long-term performance and enjoyment. Please refer to our Xtreme Lawn landscape maintenance guidelines and Xtreme Turf sports maintenance guidelines for further information.
How does artificial grass drain with rain, snow and
- The turf has a perforated backing which allows
rapid drainage for rain and other liquids. Allow snow and ice to melt
and drain naturally—do not try to chip or break away the ice, as
this could cause damage to the fibers and artificial turf backing.
Does the synthetic turf get really hot?
- The turf will warm up in direct sunlight, but
the silica sand infill will remain cooler than black rubber infill.
If the grass feels very warm, you may lightly mist it with a hose.
Does the synthetic turf fade in the sunlight?
- Often, low-quality synthetic turf will break
down or fade due to insufficient UV protection. All our synthetic
turf is made with the highest quality materials and UV inhibitors
to prevent the fibers from breaking down or fading in the sunlight.
We have proven UV stability through extensive testing.
How does synthetic turf impact the environment?
- Synthetic turf is a very sustainable solution.
Studies have shown that every square foot of natural grass replaced
with synthetic grass saves 55 gallons of water per year (208 liters
per square meter). The estimated amount of synthetic turf currently
installed has eliminated the need for nearly a billion pounds of pesticides
and fertilizers. Excessive pesticide and fertilizer use can pollute
storm water runoff and damage surrounding wildlife. In addition, synthetic
turf helps reduce noxious lawn mower emissions and grass clippings,
which compromise a large component of municipal solid waste in landfills.